Frequently Asked Questions
· Do I need to register before I can make a purchase online?
· Yes, you need to create an account in order to complete the checkout process.
Orders & shipments
Do you offer in-store pickup of online orders?
Yes, you can place your order with us online and pick up in our store. Just select In-store pickup as your delivery method during checkout.
Delivery by our driver
Do you offer same-day delivery?
No, our driver can deliver when he is in the area
Does your website's shopping cart automatically calculate the shipping costs?
Yes. Shipping costs are calculated based on weight, destination, and service selected.
How do I cancel an order?
Please call us at (011) 754 1102 if you wish to cancel an order you placed with us online. If we have not yet shipped your order, we can reverse the charges.
There is a problem with my order. How can I resolve it?
Please call us at (011) 754 1102 during normal business hours (Monday through Friday, 8 am - 5 pm) and ask to speak with a sales representative.
My company has a pricing plan with Little Hardware. Do your online prices reflect my discount?
Yes. When you are logged in, the prices you see on our website reflect your company's special pricing plan if you have one with us. Our online prices are the same as our in-store prices.
How can my company open a charge account with Mas Import & Export?
If you would like to open a charge account with us, you can get the process started by requesting our Credit Application.
Where do I send my application for a business line of credit at Mas Import & Export?
Submit your completed Credit Application to our credit manager by email at email@example.com.
Can I pay my company's invoices through your website?
Yes! To make a payment toward your business's line of credit through our website, log into your account and visit your account overview page. There, you may submit a payment using your checking account or credit card and select the invoices to which the payment should be applied.
Where can I view my statements and invoices on your website?
Links to view your statements, invoices, open orders and quotes, are listed under the "My Account" section in the header menu. You must be signed for this link to be visible.
Product selection & availability
Can you special order a product for me?
If you cannot find exactly what you need through our website, do not hesitate to call us at (704) 869-2688 and ask to speak to a sales representative
Payment forms accepted
What forms of payment do you accept?
We accept online payments by all major credit cards, including Visa, Mastercard, and American Express.
Can you link my online account to my in-store charge account so I can view past invoices and statements?
Yes! If you already have an in-store account with us, please go online and access to your existing account.
How can I modify my company's list of employees authorized to charge to my account?
You can maintain your authorized to charge list by clicking on the "Authorized to Charge" link under the "My Account" tab in the main menu. You must be signed in for this link to be visible.